Store Mail Order Associate
Deadline to apply: Sep 26, 2008
POSITION SUMMARY:
Store Mail Order Associate is a temporary position for the catalog/holiday season. Will work with the Museum Store Supervisor to ensure good customer service, and be responsible for the processing and shipment of mail, phone and web orders in a timely fashion. Will be required to work in the Store to cover lunch and breaks for other Store staff. Preferred days are Tuesday, Thursday & one Weekend day per workweek. Ideal candidate will be available to work beginning no later than October – December 30, 2008.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Mail and Web Order sales: Answer and return phone, mail, and web site orders. Set up tickets for orders. Pull, pack, and prepare orders for shipping. Update customer databases (mailing and email lists, etc.) when necessary. Inform Store Supervisor about back-ordered items and low inventory. Respond to customer order inquiries- including status of orders, shipment, and questions of merchandise, etc.
- Assist in the Receipt of New Merchandise: Unpack, receive (compare invoices to purchase orders) and prepare merchandise for display and sale in the Store.
- On-Site sales: promote sales, answer questions, ring up sales using point-of-sales system. Provide good customer service and relay special customer and vendor issues to the Store Supervisor or Retail Director as appropriate. Assure that store merchandise is attractively displayed and well stocked. Assure that the store appearance is neat and orderly. This includes maintaining supplies and alerting Supervisor or Director when supplies are needed.
This list is not exhaustive and may be supplemented as necessary. Incumbent will perform related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High School Diploma, Bachelors degree preferred; or an equivalent combination of education and experience
Experience/Knowledge: At least one year of customer service experience in a retail environment and customer service environment beneficial. Telephone skills for taking customer catalog orders and answering inquiries. Professional phone manner is essential. Adept with handling cash and processing sales. Ability to handle and pack merchandise (some heavy lifting). Willingness to learn and apply new skills. Ability to multi-task and prioritize. Ability to work well under pressure to meet deadlines. Excellent organizational skills and be detail oriented. Strong proofreading skills. Professional phone manner is essential. Ability to work in a team-environment, be a self-starter. Demonstrate commitment and flexibility at all times in order to ensure high quality service. Knowledge of Japanese American history and culture a plus. Computer literate, Internet savvy, and experience with MS Office and familiarity with point of sale system preferred (CAM data), accuracy are essential.
REPORTING RELATIONSHIPS:
Reports to:
Store Supervisor or/and Director of Retail & Visitor Services
Positions supervised:
None
The Japanese American National Museum reserves the discretion to change this job description at any time.The Japanese American National Museum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.
